DocsBot
Platform for building AI agents and chatbots trained on your documentation to answer questions and take actions.
DocsBot is a platform for creating AI agents trained on a company's own content, such as documentation, websites, files and support tickets. DocsBot agents answer customer and staff questions with source-aware responses, perform actions through connected tools, and are deployed as a website widget, in Slack or help desks, or through an API.
Best for Businesses that want a support or internal-knowledge chatbot grounded in their own documentation and able to trigger actions in connected systems.
- Platforms
- Web, API, MCP
- Pricing model
- Freemium
- Free plan
- Yes
- API
- Yes
- Made by
- DocsBot
- Added
Last verified: . Information taken from docsbot.ai.
What is DocsBot?
DocsBot is a service for building custom AI chatbots and agents on top of a business's knowledge base. Content is indexed from more than 37 source types, including websites, sitemaps, uploaded documents, YouTube transcripts, Notion, Confluence, Google Drive, Zendesk and help desk tickets, and can be refreshed on a schedule. The resulting bot is used for customer support, pre-sales chat with lead capture, internal knowledge lookup and research, where a Deep Research agent combines indexed content with web search. Agents can also carry out actions through skills, APIs, webhooks and MCP connections, and Voice Agents reuse the same knowledge for spoken conversations. Bots are shared through a chat page, embedded widgets, integrations such as Slack and Microsoft Teams, Zapier, or the API. DocsBot holds SOC 2 Type II certification and offers role-based permissions and encryption.
Key Features
Training on your content
Indexes websites, documents, cloud drives, videos and ticket histories so answers come from your own material.
AI actions
Lets an agent call APIs, webhooks and MCP tools to complete tasks such as booking, billing lookups or ticket creation.
Voice Agents
Offers spoken conversations that draw on the same knowledge and workflows as the text bot.
Deep Research
Combines the indexed knowledge base with live web search and a code interpreter to produce cited findings.
Embeds and integrations
Deploys through site widgets, Slack, Microsoft Teams, help desk tools, Zapier and Make.
Logs and analytics
Records conversations and questions so responses and training data can be reviewed and refined.
How DocsBot works
Create a bot
Set up a DocsBot, choosing privacy settings and an AI model.
Add sources
Import content from documents, websites and cloud connections, which is then indexed.
Test and refine
Chat with the bot, adjust training data and add custom instructions, using logs to spot gaps.
Deploy
Share a chat page, embed the widget, or connect through Zapier, Make or the API.
Screenshots
Use Cases
- First-line customer support
- Answer routine product questions and hand off to a human when needed.
- Pre-sales chat
- Engage site visitors, answer product questions and collect lead details.
- Internal knowledge assistant
- Let staff query company documentation from Slack or Teams.
- Documentation search
- Add a question-answering bot to a developer docs site.
- Research summaries
- Pull cited findings from a document library into reports.
Things to know
- Usage is metered in AI credits
- Plans include a monthly AI credit limit; a message uses at least one credit and more for larger models and actions.
- Refund window
- DocsBot advertises a 14-day money-back guarantee.
- Some connectors are in beta
- Several sources, such as SharePoint, Dropbox, Box and Slack, are marked as beta.
- Enterprise-only options
- Azure OpenAI Service, SSO and self-hosting are offered on the Enterprise plan.
FAQs
What is DocsBot?
DocsBot is a platform that turns a knowledge base into AI agents able to answer questions and take actions for customers and teams.
What is DocsBot used for?
DocsBot is used for customer support chatbots, pre-sales chat, internal knowledge access and research over a company's own content.
Is DocsBot free?
DocsBot has a free plan for personal use with one bot, 50 source pages and a monthly AI credit limit, and no credit card is required.
How much does DocsBot cost?
DocsBot lists Free, Personal, Standard, Business and Enterprise plans, and annual billing gives two months free. See the official pricing page for current prices in your currency.
Does DocsBot have an API?
Yes. DocsBot provides an API and embeddable widgets for adding its agents to websites and apps.
What content sources does DocsBot support?
DocsBot supports over 37 sources, among them websites, sitemaps, document uploads, YouTube, Notion, Confluence, Google Drive, SharePoint and help desk tickets.
Is DocsBot secure?
DocsBot states it is SOC 2 Type II certified, encrypts content at rest and in transit, and supports role-based access controls.
Who it's for
- Support teams
- SaaS companies
- Documentation teams
- Sales teams
- Agencies
Used in these workflows
- Setting up customer support: write the answers first, then add the AIStage 2: Website chatbot
- How to build an online course with AI tools, from outline to enrollmentStage 9: Student support and email
Each guide lists the stages of one job and the tools that help at each stage. All guides
Comments
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Alternatives to DocsBot
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|---|---|---|---|
 OnyxOpen-source enterprise search and AI chat that connects company tools and answers with permission-aware context. |
— | — | Yes |
 SupermemoryMemory engine for AI agents that turns conversations, files and URLs into facts and injects them into a model's context. |
Yes | — | Yes |
 Bland AIEnterprise voice AI platform for building, deploying and monitoring phone agents on the vendor's own models. |
— | — | — |
 Documentation.AIDocumentation and knowledge base platform with an AI agent that drafts updates from code, tickets and feedback for approval. |
Yes | — | Yes |
 GorgiasEcommerce customer support platform that joins a shared helpdesk inbox with an AI agent for stores. |
— | — | Yes |
Listed in the same categories as DocsBot. A starting price appears only where we checked it on the maker’s pricing page; a dash means not checked or not published. All Customer Service tools