Respond.io
Customer conversation platform that brings messaging channels, calls and email into one team inbox with AI agents.
Respond.io is a customer conversation platform for businesses that sell to consumers. Respond.io gathers chats from WhatsApp, TikTok, Instagram and Facebook, along with calls and email, into one shared team inbox. Respond.io adds AI agents and lead management, so a conversation stays in one thread when a customer moves between channels.
Best for Consumer-facing businesses that handle a high volume of sales and support conversations over messaging apps and want them in one place.
- Listed in
- Customer ServiceSales & CRM
- Platforms
- Web, API
- Pricing model
- Subscription
- Free trial
- Yes
- API
- Yes
- Made by
- Respond.io
- Added
Last verified: . Information taken from respond.io.
What is Respond.io?
Respond.io is a platform for managing customer conversations across chat, voice and email. It connects messaging channels such as WhatsApp, Instagram, Facebook and TikTok to a single inbox shared by the team, and links that inbox with CRMs. The product is organised around three stages. To capture leads, it collects enquiries arriving from ads, social profiles, websites and offline sources. To convert them, it provides AI agents, qualification and routing rules and appointment booking. To retain customers, it supports conversational support, promotional broadcasts and newsletters, renewal reminders and satisfaction surveys such as CSAT and NPS. A mobile app, a WhatsApp Business Calling API and a developer hub with documentation are also part of the offer. Pricing is tied to the number of contacts a business talks to each month, and a seven-day trial is available without a credit card.
Key Features
Team Inbox
Combines messages from every connected channel in one workspace where colleagues can pick up and continue a conversation.
AI Agents
Handles incoming conversations automatically alongside human staff.
Lead Capture
Brings in enquiries that start from adverts, social media, a website or offline touchpoints.
Qualification and Routing
Sorts new leads and assigns them to the right person or team.
Broadcasts and Reminders
Sends promotions, newsletters and renewal reminders to existing customers over messaging channels.
Calls and Developer Tools
Supports voice through the WhatsApp Business Calling API and offers documentation for building on the platform.
Screenshots
Use Cases
- Answering Ad Enquiries
- Reply to people who click a messaging advert and keep the lead in one record.
- Booking Appointments
- Let a clinic, salon or tutoring centre schedule visits inside the chat.
- Multi-Branch Customer Support
- Give several locations one inbox with routing to the right team.
- Promotional Campaigns
- Send offers or newsletters to opted-in contacts on a messaging channel.
- Measuring Satisfaction
- Follow up a resolved conversation with a CSAT or NPS survey.
Things to know
- Billing follows active contacts
- Plans are sized by the number of contacts a business exchanges messages with in a month.
- Yearly billing is discounted
- The pricing page says paying yearly saves up to 20 percent compared with monthly billing.
- Seven-day trial
- New accounts can try the product for seven days without entering a credit card.
- Channel fees are separate tools
- The site provides a calculator for WhatsApp Business messaging and calling costs.
FAQs
What is Respond.io?
Respond.io is a customer conversation platform with AI agents that lets consumer-facing businesses manage chats, calls and email from one inbox.
What is Respond.io used for?
Respond.io is used to capture leads from messaging channels, convert them with AI agents and sales tools, and support or re-engage existing customers.
Which channels does Respond.io support?
Respond.io names WhatsApp, TikTok, Instagram and Facebook among its messaging channels, in addition to calls and email.
Is there a free trial of Respond.io?
Yes. Respond.io offers a free 7-day trial, and its pricing page says no credit card is needed.
How much does Respond.io cost?
Respond.io charges according to monthly active contacts, with monthly or yearly billing. See the official pricing page for current figures.
Does Respond.io have an API?
Yes. Respond.io has a developer hub with guides and documentation, and it offers a WhatsApp Business Calling API.
Does Respond.io work on mobile?
Yes. Respond.io lists a mobile app among its product pages.
Who it's for
- B2C businesses
- Sales teams
- Support teams
- Marketing teams
- Clinics and service providers
Used in these workflows
- Running a social media campaign: which AI tools fit which stage?Stage 7: Replies and community
Each guide lists the stages of one job and the tools that help at each stage. All guides
Comments
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Listed in the same categories as Respond.io. A starting price appears only where we checked it on the maker’s pricing page; a dash means not checked or not published. All Customer Service tools