LiveChat
Website live chat with an AI Agent, shared inbox and ticketing, now sold to new customers under the Text name.
LiveChat is live chat software that adds a chat widget to a website so staff can talk with visitors, qualify leads and track sales from conversations. New sign-ups receive Text, the successor product from the same company, which bundles chat, ticketing and an AI Agent.
Best for Online stores and support teams that want website chat with an AI agent answering routine questions and reporting on attributed sales.
- Platforms
- Web, Windows, macOS, iOS, Android, API, MCP, Plugin
- Pricing model
- Subscription
- Free plan
- No
- Free trial
- Yes
- API
- Yes
- Made by
- Text, Inc.
- Added
Last verified: . Information taken from livechat.com.
What is LiveChat?
LiveChat is customer messaging software that places a chat widget on a website and gives the team behind it one inbox for conversations. The company, Text, Inc., now offers new sign-ups a product called Text, which keeps the live chat function and adds ticketing and an AI Agent on a single subscription; existing LiveChat accounts continue unchanged. Operators can watch which pages a visitor is viewing, see cart contents and order status for connected stores, and open a conversation proactively. The AI Agent answers from website content, help articles and product data, can look up orders in Shopify or WooCommerce, and passes a chat to a person or creates a ticket when configured to. Reports attribute revenue and orders to AI and human agents separately. Apps exist for browsers, Windows, Mac, iOS and Android.
Key Features
Real-Time Visitor View
Lists people currently on the site with the pages they opened, time spent and whether they have visited before.
AI Agent
Replies to customer questions around the clock using your site pages, help articles and product information.
Order Lookup
Connects to Shopify, WooCommerce or another order system so the AI can report an order's status inside the chat.
Human Handover and Tickets
Transfers a conversation to a chosen person or saves it as a ticket with a summary attached for email follow-up.
Lead Qualification
Asks the screening questions you define, records contact details and routes the lead to the right teammate.
Revenue Reporting
Compares attributed sales, order counts and conversion rates between AI and human agents in one report.
Screenshots
Use Cases
- Answering Pre-Purchase Questions
- Let shoppers ask about sizing, stock or delivery while they are still on the product page.
- Handling Order Status Requests
- Have the AI Agent reply to delivery questions outside working hours.
- Recovering Abandoned Carts
- Trigger a greeting when a returning visitor has items left in the basket.
- Collecting Quote Requests
- Capture a B2B enquiry in chat and store it as a ticket for the sales team.
- Managing WhatsApp and Messenger
- Reply to messages from those channels in the same inbox as website chats.
Things to know
- New sign-ups get Text plans
- The pricing page explains that new trials start on Text, while existing LiveChat accounts, plans and prices stay as they are.
- Pricing is per seat
- Anyone who signs in to handle conversations or tickets must have their own seat, and no minimum team size applies.
- AI resolutions are metered
- Each plan includes a monthly number of AI resolutions, and additional packs of 50 are bought separately.
- Compliance statements
- The site states SOC 2 Type 2 audited security, GDPR and CCPA compliance, and a widget meeting WCAG 2.2 AA.
FAQs
What is LiveChat?
LiveChat is live chat software for websites from Text, Inc. New customers now sign up for Text, the company's newer product, which pairs chat with ticketing, an AI Agent and a common team inbox.
What is LiveChat used for?
LiveChat is used to talk to website visitors in real time, answer support questions, qualify leads and track which conversations lead to sales.
Is LiveChat free?
LiveChat is not free, but it has a 14-day trial of the Essential and Growth plans that does not require a credit card. Nothing is charged automatically when the trial ends.
How much does LiveChat cost?
LiveChat: there is no free plan, and a free trial is offered. Paid plan rates are published on livechat.com. Check the official pricing page for current amounts.
Does LiveChat have an API?
Yes. LiveChat lists a Chat API for building custom chat flows, and an MCP connection lets AI assistants retrieve data and generate reports.
Does LiveChat work on mobile?
Yes. LiveChat lists apps for iOS and Android in addition to web, Windows and Mac.
What is an AI resolution in LiveChat?
An AI resolution is counted when the AI directly solves a customer's question; several questions in one chat count once.
Which platforms does LiveChat integrate with?
LiveChat names Shopify, WordPress, WooCommerce, BigCommerce, Squarespace, Webflow, WhatsApp, Messenger and Google Tag Manager, and says it supports more than 200 ecommerce and CMS platforms.
Who it's for
- Ecommerce stores
- Customer support teams
- Sales teams
- Small businesses
- B2B SaaS companies
Used in these workflows
- Setting up customer support: write the answers first, then add the AIStage 2: Website chatbot
Each guide lists the stages of one job and the tools that help at each stage. All guides
Comments
No comments yet. If you have used LiveChat, tell other readers how it went.
Alternatives to LiveChat
| Tool | Free plan | Starting price | API |
|---|---|---|---|
 tawk.toFree live chat and customer messaging platform with a shared inbox, ticketing, knowledge base, CRM and AI answers. |
Yes | — | Yes |
 CrispCustomer support platform with a shared omnichannel inbox, chat widget, knowledge base and AI agents. |
Yes | — | — |
 Respond.ioCustomer conversation platform that brings messaging channels, calls and email into one team inbox with AI agents. |
— | — | Yes |
AutoResponderAndroid auto-reply app that answers messages in WhatsApp, Messenger, Instagram, Telegram, Signal and Viber. |
Yes | $3.33/mo | — |
 HubSpotCustomer platform that joins CRM, marketing, sales and service software with built-in AI agents. |
Yes | — | — |
Listed in the same categories as LiveChat. A starting price appears only where we checked it on the maker’s pricing page; a dash means not checked or not published. All Customer Service tools