Crisp
Customer support platform with a shared omnichannel inbox, chat widget, knowledge base and AI agents.
Crisp is a customer support platform that gathers messages from a website chat widget, email, WhatsApp, Messenger, Instagram and other channels into one shared inbox. Crisp adds AI agents trained on a company's own content, a knowledge base, a CRM and analytics. Businesses start with a free plan or a 14-day trial of any paid tier.
Best for Small and mid-sized companies that want one inbox for all customer conversations and AI agents to answer repetitive requests.
- Listed in
- Customer ServiceAI Chatbots
- Platforms
- Web, iOS, Android
- Pricing model
- Freemium
- Free plan
- Yes
- Free trial
- Yes
- Made by
- Crisp IM SAS
- Added
Last verified: . Information taken from crisp.chat.
What is Crisp?
Crisp is an all-in-one support suite for companies that talk to customers across several messaging channels. Conversations from the web chat widget, email, WhatsApp, Messenger and other sources land in a collaborative inbox where a team can assign and answer them. The AI side is built around agents: a business trains the system on its website, imported PDFs and help articles, designs a workflow in a no-code builder or from a template, chooses the channels it should run on, then reviews real exchanges to correct weak answers. For human agents there are smart replies, summaries, writing aids and a copilot trained on the same content. Other modules include a help center, a built-in CRM, campaigns, a ticketing system, a status page and analytics. Pricing is a flat rate per workspace across Free, Mini, Essentials, Plus and Enterprise tiers. Crisp is operated by Crisp IM SAS in France.
Key Features
Shared Inbox
Centralises chats, emails and social messages so several teammates can handle them together.
Chat Widget
Adds live chat to a website or app, with SDKs for iOS, Android and React projects.
AI Agent Builder
Creates automated support workflows without code and deploys them to web chat, WhatsApp, Messenger, Instagram or email.
Knowledge Base
Publishes a branded help center whose articles also serve as training material for the AI.
Built-In CRM
Keeps lead and customer profiles alongside their previous conversations.
Support Analytics
Reports daily metrics on conversation volume and team performance.
How Crisp works
Train the AI
Point Crisp at your website, import PDFs or write help articles so it learns your product.
Create a workflow
Assemble the agent's behaviour in the no-code builder or start from a template.
Test and deploy
Choose the channels that should trigger the agent and put it live.
Validate and measure
Read the conversations it handled and refine any answer that was wrong.
Use Cases
- Automating Routine Questions
- Train an AI agent on existing documentation to handle common enquiries.
- Supporting an Online Shop
- Sync conversations with platforms such as Shopify or WooCommerce.
- Sales Chat on Landing Pages
- Talk to visitors in real time and qualify leads with chatbots.
- Self-Service Help
- Let customers search published articles before contacting the team.
- Marketing Follow-Ups
- Send email or in-app campaigns to existing contacts.
Things to know
- Flat price per workspace
- Plans are charged per workspace with a set number of seats, not by conversation count.
- Seats by plan
- Free includes 2 seats, Mini 4, Essentials 10 and Plus 20 or more.
- AI credits
- Paid plans come with an included AI credit allowance; the Free plan has none.
FAQs
What is Crisp?
Crisp is a customer support platform that combines a shared inbox, chat widget, knowledge base, CRM and AI agents.
What is Crisp used for?
Crisp is used by support, sales and marketing teams to answer customers across chat, email and messaging apps and to automate part of that work with AI.
Is Crisp free?
Yes. Crisp has a Free plan with two seats that includes the website chat widget, a shared inbox and mobile apps. Paid plans can be tried free for 14 days without a card.
How much does Crisp cost?
Crisp charges a flat monthly price per workspace rather than per conversation, across Mini, Essentials and Plus plans, with custom Enterprise pricing. See the official pricing page for current figures.
Which channels does Crisp support?
Crisp supports its chat widget, email, WhatsApp, Messenger, Instagram direct messages, SMS, Line and Viber, among others.
Does Crisp work on mobile?
Yes. Crisp provides mobile applications with push notifications, included from the Free plan.
How do I build an AI agent in Crisp?
In Crisp you train the AI on your website and documents, create a workflow in the no-code builder, deploy it to chosen channels and then review its answers.
Who makes Crisp?
Crisp is made by Crisp IM SAS, and the site says the product is built in France.
Who it's for
- Support teams
- Startups
- E-commerce businesses
- Sales teams
- Marketing teams
Used in these workflows
- Which AI tools do you need to build a website?Stage 7: Chat, forms and social proof
Each guide lists the stages of one job and the tools that help at each stage. All guides
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Listed in the same categories as Crisp. A starting price appears only where we checked it on the maker’s pricing page; a dash means not checked or not published. All Customer Service tools