Helpjuice
Knowledge base software with AI search, an AI writer and a chatbot for support and internal documentation.
Helpjuice is knowledge base software for publishing help articles, product documentation and internal procedures. Helpjuice is used by writing or importing articles in its editor, setting who can see them, and letting customers or staff find answers through search or a chatbot. Higher plans add an AI suite for writing, search and translation.
Best for Support and operations teams that need one searchable home for customer help docs and internal procedures.
- Platforms
- Web, Browser extension, API
- Pricing model
- Subscription
- Free plan
- No
- Free trial
- Yes
- API
- Yes
- Made by
- Helpjuice
- Added
Last verified: . Information taken from helpjuice.com.
What is Helpjuice?
Helpjuice is a hosted knowledge base product that has been offered since 2011. Teams use it to hold customer-facing help articles, product documentation, standard operating procedures and onboarding material in one searchable site. The editor supports formatting, version history, scheduled publishing and approval steps, and access can be limited by user or group or opened to the public. Analytics report what readers search for and which articles get used. An AI suite, included on the two upper plans, adds an article writer, context-aware search, a chatbot called Swifty, an auto-updating Chrome extension and a step-by-step tutorial builder named Wizardshot. Content can be localised, with AI translation into more than 40 languages. The company customises each knowledge base design for the customer, connects to tools such as Slack, Zendesk and Salesforce, and offers a 14-day trial.
Key Features
Article Editor
Writes and formats articles with version history, scheduled publishing and approval workflows.
AI Search
Interprets the intent behind a query and tolerates misspellings when returning results.
AI Writer
Drafts or updates an article from a topic, notes, a document or a support ticket.
Swifty AI Chatbot
Answers user questions in a chat widget using the content of the knowledge base.
Localization
Maintains articles in multiple languages, with one-click AI translation available.
Analytics
Tracks searches, topic consumption and article impact to show gaps and unused content.
Screenshots
Use Cases
- Customer Self-Service
- Publish a help centre so customers can find answers before raising a ticket.
- Employee Onboarding
- Give new hires one place to look up processes.
- Standard Operating Procedures
- Document internal procedures with restricted access by group.
- Product Documentation
- Maintain technical docs, including custom API documentation.
- Turning Tickets into Articles
- Convert recurring support questions into drafts with AI.
Things to know
- AI suite starts on the middle plan
- The entry-level plan excludes the AI writer, AI search, chatbot, Chrome extension and tutorial builder.
- User caps per plan
- Plans include 30 users, 100 users or unlimited users, with file storage rising from 12GB to 38GB.
- Design work is included
- Helpjuice says its team customises the look of each knowledge base as part of the subscription.
- Trial terms
- The 14-day trial is described as full access with no card and can be cancelled at any time.
FAQs
What is Helpjuice?
Helpjuice is knowledge base software for creating, organising and searching help articles and internal documentation.
What is Helpjuice used for?
Helpjuice is used to run customer help centres, product documentation, standard operating procedures and employee onboarding resources.
How much does Helpjuice cost?
Helpjuice: there is no free plan, and a free trial is offered. Paid plan rates are published on helpjuice.com. Check the official pricing page for current amounts.
Is Helpjuice free?
Helpjuice has no free plan on its pricing page, but it offers a 14-day free trial that needs no credit card.
Does Helpjuice have an API?
Yes. Helpjuice lists API access, custom API documentation and API versioning among the features in every plan.
How many languages does Helpjuice support?
Helpjuice supports localisation into many languages, and its AI Article Translation covers more than 40 languages in one click.
Can Helpjuice migrate my existing content?
Yes. Helpjuice says that when content is not imported automatically during onboarding, its team migrates it manually within 24 hours.
Who it's for
- Support teams
- Operations teams
- Technical writers
- Onboarding and enablement teams
- SaaS companies
Used in these workflows
- Setting up customer support: write the answers first, then add the AIStage 1: Knowledge base and help articles
- Setting up customer support: write the answers first, then add the AIStage 5: Multilingual support
- Organizing notes and knowledge with AI, from capture to recallStage 7: Building a team knowledge base
Each guide lists the stages of one job and the tools that help at each stage. All guides
Comments
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Alternatives to Helpjuice
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|---|---|---|---|
 Documentation.AIDocumentation and knowledge base platform with an AI agent that drafts updates from code, tickets and feedback for approval. |
Yes | — | Yes |
 GuidejarRecords a process as you click through it and turns the capture into a step-by-step guide or interactive walkthrough. |
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 Kapa.aiIngestion and retrieval platform that turns company docs, tickets and wikis into AI agents and a search API. |
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 DocsBotPlatform for building AI agents and chatbots trained on your documentation to answer questions and take actions. |
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 FalconerAI knowledge base that builds and updates company docs from code, Slack and other connected sources. |
Yes | — | Yes |
Listed in the same categories as Helpjuice. A starting price appears only where we checked it on the maker’s pricing page; a dash means not checked or not published. All Notes & Knowledge Management tools