Canary Technologies
Hotel guest management platform with AI voice, messaging and webchat agents, digital check-in, upsells and payments.
Canary Technologies provides Canary, a guest management platform for hotels. Canary covers digital check-in and checkout, guest messaging, upsells, tipping and payments, and adds AI agents that answer calls, messages and website chats. Hotels adopt Canary by booking a demo, choosing a bundle and connecting it to their property management system.
Best for Hotels and hotel groups that want to automate guest communication, arrivals and upselling without replacing their property management system.
- Platforms
- Web
- Pricing model
- Contact sales
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Last verified: . Information taken from canarytechnologies.com.
What is Canary Technologies?
Canary Technologies is a software company whose platform, Canary, handles guest-facing operations for hotels and adds AI agents on top. The guest management side covers the stay from start to finish: mobile and tablet check-in, kiosks, mobile keys, messaging, a digital compendium, food and beverage ordering, tipping and checkout. Canary AI brings a voice agent for phone calls, automated message replies, a webchat agent for the hotel site and a studio for building custom agents. A separate sales and catering line includes an agentic coordinator for group and event enquiries plus digital contracts, and a payments line covers authorisations and payment links. Canary reports use at over 20,000 hotels in more than 125 countries and connects to property management systems, CRMs and payment providers. Pricing is quoted per property.
Key Features
Digital Arrivals
Lets guests check in on their phone, a lobby tablet or a kiosk and receive a mobile room key.
AI Guest Messaging
Drafts and sends replies to guest questions in a shared inbox that spans SMS, WhatsApp, WeChat and LINE.
AI Voice
Picks up incoming phone calls to the property and can take direct bookings.
Dynamic Upsells
Offers add-ons and upgrades to guests automatically; the pricing page lists the feature at zero commission.
Agentic Sales Coordinator
Works group and event sales enquiries and pairs with digital contracts for signing.
Secure Payments
Collects card authorisations and sends payment links, aimed at cutting fraud and chargebacks.
Screenshots
Use Cases
- Reducing Front Desk Queues
- Move registration to the guest's phone so staff are not typing in details at arrival.
- Covering the Phones Overnight
- Have the voice agent take calls when the desk is busy or closed.
- Multilingual Guest Service
- Answer messages from international guests using the built-in translation for 100+ languages.
- Growing Ancillary Revenue
- Present room upgrades, early check-in or extras before and during the stay.
- Handling Event Enquiries
- Route group and catering leads through the sales coordinator and close them with an online contract.
Things to know
- Quote-based pricing
- No figures are published; the Core, Advanced and Pro bundles are priced on request.
- Included with every bundle
- The pricing page says each subscription comes with unlimited users, round-the-clock support, reporting, onboarding and ongoing success management.
- AI features start at Advanced
- AI message responses and translation are listed from the Advanced bundle, and the branded website agent from Pro.
- Compliance marks
- The site displays AICPA SOC and PCI DSS v4 badges.
FAQs
What is Canary Technologies?
Canary Technologies makes Canary, a guest management platform for hotels that combines check-in, messaging, upselling, payments and AI agents.
What is Canary used for?
Canary is used by hotels to automate arrivals and departures, answer guest messages and calls, sell upgrades and take secure payments.
How much does Canary cost?
Canary does not publish prices. Its pricing page describes three bundles, Core, Advanced and Pro, and asks hotels to request a quote.
What AI features does Canary include?
Canary AI includes AI Voice for calls, AI guest messaging, an AI webchat for the hotel website and an AI Agent Studio for custom agents.
Does Canary integrate with a hotel's existing systems?
Yes. Canary says it integrates natively with major property management systems, CRMs, payment providers and other hotel operations software.
Which messaging channels does Canary support?
Canary's Core bundle lists a shared inbox covering WhatsApp, SMS, WeChat, LINE and further channels.
Who is Canary built for?
Canary is aimed at hotel groups, independent and franchise hotels and vacation rentals, with pages for general managers, revenue, operations, technology and sales roles.
Who it's for
- Hotel general managers
- Hotel groups
- Independent hotels
- Vacation rental operators
- Hotel sales teams
Comments
No comments yet. If you have used Canary Technologies, tell other readers how it went.
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Listed in the same categories as Canary Technologies. A starting price appears only where we checked it on the maker’s pricing page; a dash means not checked or not published. All Customer Service tools