SoundHound AI
Conversational AI company whose OASYS platform lets businesses build voice-native agents for customer and employee touchpoints.
SoundHound AI is a company that builds conversational AI agents for businesses. SoundHound AI's platform, OASYS, is an orchestrated agent system designed around voice, used to deploy agents in contact centers, vehicles, drive-thrus, service desks and digital channels. Companies start by booking a demo, and agents can be managed in-house or together with SoundHound AI.
Best for Large organisations that want voice and chat agents across phone, in-car, in-store and digital channels with configurable guardrails.
- Pricing model
- Contact sales
- Made by
- SoundHound AI Inc.
- Added
Last verified: . Information taken from soundhound.com.
What is SoundHound AI?
SoundHound AI is a conversational AI provider that sells an agent platform called OASYS, short for Orchestrated Agent System. OASYS is described as voice-native: agents are meant to keep following a speaker in noisy, interrupted conditions. From one platform a company can place agents at customer or employee touchpoints, whether digital or physical. The platform areas listed on the site are agents and models, control and security, edge and cloud deployment, human-assisted resolution, voice, and testing and analytics. Guardrails can be set at instruction, task, function and channel level, and a separate language model detects and masks personal data. Published use cases include contact centers, IT and HR desks, drive-thru ordering, voice commerce and in-car assistants. The site also announces that the company has completed its acquisition of LivePerson.
Key Features
OASYS Agent Platform
Provides one system for building, orchestrating and deploying conversational agents across channels.
Voice-Native Agents
Designs agents around spoken interaction so they continue listening through noise and interruptions.
Layered Guardrails
Lets teams define rules at four levels: instruction, task, function and channel.
Personal Data Masking
Uses a dedicated language model to detect sensitive information and mask it.
Human-Assisted Resolution
Brings a person into an interaction when the agent needs help completing a request.
Edge and Cloud Deployment
Runs agents in the cloud or embedded on devices, which the site highlights for vehicles.
Screenshots
Use Cases
- Contact Center Automation
- A service team routes complicated phone cases to voice agents that work inside existing systems.
- Restaurant Phone and Drive-Thru Ordering
- A restaurant chain takes orders by voice during busy periods.
- In-Car Assistants
- An automaker ships a branded voice assistant that works with and without connectivity.
- Employee Service Desks
- An IT or HR desk answers staff requests through an agent.
- Hotel Front Desk
- A resort handles routine guest requests through a digital concierge.
Things to know
- Enterprise sales only
- There is no self-service sign-up on the site; access starts with a demo booking.
- LivePerson acquisition
- A banner on the site states that SoundHound AI has completed the acquisition of LivePerson.
- Co-managed option
- Agents can be created and managed by the customer, with AI assistance, or together with the SoundHound AI team.
FAQs
What is SoundHound AI?
SoundHound AI is a conversational AI company that offers OASYS, a platform for building and running voice-first AI agents for businesses.
What is OASYS?
OASYS is SoundHound AI's Orchestrated Agent System, the platform on which customers create, control and deploy their agents.
What is SoundHound AI used for?
SoundHound AI is used for automated customer service, phone and drive-thru ordering, in-car assistants, voice commerce and internal IT or HR support.
Which industries does SoundHound AI serve?
SoundHound AI lists automotive, retail, financial services, healthcare, telecommunications, insurance, travel and hospitality, restaurants, utilities and small business.
How does SoundHound AI handle security?
SoundHound AI describes tenant isolation, encryption, language model calls made under the customer's credentials, and logged, traceable agent decisions.
How much does SoundHound AI cost?
SoundHound AI does not list prices on its site. Interested companies book a demo or contact the sales team.
Is the SoundHound music app the same product?
No. SoundHound AI links to its music app separately; the business platform described here is OASYS.
Who it's for
- Enterprises
- Contact center teams
- Automakers
- Restaurant chains
- IT and HR service desks
Comments
No comments yet. If you have used SoundHound AI, tell other readers how it went.
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Listed in the same categories as SoundHound AI. A starting price appears only where we checked it on the maker’s pricing page; a dash means not checked or not published. All Voice Assistants & Speech Recognition tools