Responso
Helpdesk for online sellers that gathers marketplace, store, email and social messages into one AI-assisted inbox.
Responso is a helpdesk for e-commerce that gathers customer messages from marketplaces, online stores, email accounts and social channels into a single shared inbox. Responso adds automated actions, autoresponders and AI analysis of context and sentiment. Sellers use Responso by connecting their sales channels as integrations and then handling every conversation as a ticket in one panel.
Best for Online sellers and support teams who handle customer messages across several marketplaces and store platforms.
- Listed in
- Customer ServiceE-commerce
- Platforms
- Web, API
- Pricing model
- Freemium
- Free plan
- Yes
- Free trial
- Yes
- API
- Yes
- Made by
- Responso
- Added
Last verified: . Information taken from responso.com.
What is Responso?
Responso is a customer service system for e-commerce that collects buyer messages from marketplaces, online stores, email and social media in a single shared inbox. It is organised as a ticketing system, with tags, filters, statuses, templates and automated actions for routing and answering common questions. AI functions analyse the context and sentiment of incoming messages, correct grammar and adjust tone, and an optional AI Assistant add-on can converse with customers using knowledge bases together with order and listing data from connected channels. Integrations cover marketplaces such as Allegro, Amazon, eBay, Etsy and Kaufland, store platforms including Shopify, WooCommerce, PrestaShop and Magento, and messaging through Facebook, Instagram, WhatsApp and Gmail. Responso also plugs into the Base sales management platform. Four plans are offered, starting with a free read-only tier.
Key Features
Unified Inbox
Pulls customer threads from marketplaces, shops, email accounts and social channels into one panel shared by the team.
Automated Actions
Applies rules to incoming tickets so repetitive steps and standard replies run without an agent.
AI Message Analysis
Detects the context and the emotional tone of a message, and can fix grammar or make a reply more polite.
AI Assistant Add-On
Answers customers in conversation, drawing on knowledge bases plus order details and listing information from linked integrations.
Translations Add-On
Translates incoming and outgoing messages in real time, including inside automations.
Reports and Reviews
Provides statistics for support departments and a module for handling reviews across several Allegro accounts.
Use Cases
- Multi-Marketplace Support
- Answer buyers from Amazon, eBay and Allegro accounts without switching between seller panels.
- Meeting Marketplace Response Targets
- Use autoresponders and automations to shorten the time to a first reply.
- Prioritising Sensitive Tickets
- Let sentiment analysis flag unhappy customers so agents can handle them first.
- Cross-Border Selling
- Reply to customers in other languages with the translation add-on.
- Support Inside Base
- Manage messages alongside order data for shops that run their sales through Base.
Things to know
- The Free plan cannot reply
- The free tier is read-only: it shows messages from one integration but does not allow answers to be sent.
- Each connected account is an integration
- Three accounts on one marketplace count as three integrations against the plan limit.
- Conversations are billed per ticket
- On paid plans, text conversations are charged separately from the subscription; imported and spam tickets are not charged.
- Prices are net of VAT
- The pricing page states that listed prices exclude 23% VAT.
FAQs
What is Responso?
Responso is a helpdesk and ticketing system built for e-commerce. It brings customer messages from marketplaces, stores, email and social media into one inbox.
What is Responso used for?
Responso is used by online sellers to answer customer enquiries from many sales channels in one place and to automate repetitive replies.
Is Responso free?
Responso has a Free plan with one integration, one autoresponder and a 14-day message history, but it is read-only and does not allow replies. Paid plans are Basic, Pro and Enterprise.
How much does Responso cost?
Responso is sold as a subscription in four plans, with text conversations and add-ons billed separately on paid plans. See the official pricing page for current figures in your currency.
Does Responso have an API?
Yes. Responso lists API access as part of the Pro plan and above.
Which channels does Responso integrate with?
Responso connects to marketplaces such as Allegro, Amazon, eBay and Etsy, store platforms such as Shopify and WooCommerce, and messaging channels including Facebook, Instagram, WhatsApp and Gmail.
Are Responso's AI features included in the plans?
Context analysis, sentiment analysis and tone improvement come with every paid Responso plan at no extra charge. The AI Assistant and Translations are separate paid add-ons.
Who it's for
- E-commerce sellers
- Marketplace merchants
- Customer support teams
- D2C brands
- E-commerce managers
Used in these workflows
- Setting up customer support: write the answers first, then add the AIStage 3: Shared inbox and ticketing
- Opening an online store: where AI tools fit, stage by stageStage 5: Customer support
- Setting up customer support: write the answers first, then add the AIStage 5: Multilingual support
Each guide lists the stages of one job and the tools that help at each stage. All guides
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