Zigpoll
Survey platform for Shopify and other sites with post-purchase, exit-intent and NPS surveys plus AI analysis of responses.
Zigpoll is a customer survey platform for online stores, SaaS products and publishers. Zigpoll runs post-purchase, exit-intent, NPS and on-site surveys, delivers them on the website, by email, by SMS or inside mobile apps, and uses AI to summarise the answers. Merchants install Zigpoll on Shopify or paste an embed code, pick a template and publish.
Best for Shopify merchants and e-commerce teams who want to learn where sales come from and why visitors buy or leave, without developer work.
- Listed in
- E-commerceData Analysis & Analytics
- Platforms
- Web, iOS, Android, API, MCP
- Pricing model
- Freemium
- Free plan
- Yes
- API
- Yes
- Made by
- Zigpoll
- Added
Last verified: . Information taken from zigpoll.com.
What is Zigpoll?
Zigpoll is a survey and feedback platform with a focus on Shopify stores, also used by SaaS companies and media sites. Surveys can appear after checkout, when a visitor is about to leave, on any page, or be sent by email and SMS; native iOS and Android SDKs cover mobile apps. For Shopify, each answer is attached to a real order, so attribution surveys can report revenue and repeat purchases by channel. The builder supports more than ten question types, branching logic, rewards such as discount codes and automatic translation. AI features include automatic insights on responses, a chat assistant that answers questions about your data, a survey generator that works from a prompt, and synthetic responses from simulated audiences for testing a survey before launch. Data can be sent to tools like Klaviyo and Slack or queried through an API and MCP server.
Key Features
Post-purchase and attribution surveys
Asks buyers at checkout how they found the store and ties each answer to the Shopify order.
Exit-intent and on-site surveys
Shows popups, embeds or launchers targeted by page, device, visitor type or behaviour.
NPS surveys
Collects 0-to-10 scores after checkout or through email and text messages, then triggers follow-up actions from the result.
AI insights and chat
Summarises open-ended answers into themes and answers plain-language questions about survey data.
Synthetic responses
Generates simulated answers from a defined audience profile to test wording and logic before real customers see a survey.
Integrations, API and MCP
Syncs answers to marketing, support and analytics tools and exposes data to assistants such as Claude and ChatGPT.
How Zigpoll works
Add Zigpoll
Install the Shopify app in one click, paste the embed code on another site, or use the mobile SDKs.
Set up a survey
Choose a template or build your own questions and targeting rules.
Collect responses
Surveys run on-site, at checkout, by email or by SMS.
Read the insights
AI analyses the answers automatically and the dashboard reports the results.
Screenshots
Use Cases
- Marketing attribution
- Compare what customers say brought them in with what ad platforms report.
- Reducing abandoned visits
- Ask leaving visitors what stopped them from buying.
- Loyalty tracking
- Measure NPS with the order and product attached to each score.
- Churn and onboarding feedback
- Survey SaaS users about cancellation reasons and feature needs.
- Pre-launch survey testing
- Run synthetic respondents through a questionnaire to catch broken flows.
Things to know
- Plans are limited by responses
- Each tier has monthly caps on survey responses, emails, SMS messages, AI analysis credits and synthetic answers.
- No long-term contract
- Plans are month-to-month or annual, can be changed or cancelled at any time, and Zigpoll says refunds are prorated.
- Plan prices not listed here
- The collected page text did not pair each paid plan with its price, so individual prices are omitted.
- Compliance statements
- Zigpoll describes itself as GDPR and CCPA compliant, with a security programme aligned to SOC 2 and ISO 27001.
FAQs
What is Zigpoll?
Zigpoll is a survey platform for Shopify stores and other websites that collects customer feedback and analyses it with AI.
What is Zigpoll used for?
Zigpoll is used for post-purchase attribution, exit-intent, NPS and other customer surveys delivered on-site, by email, by SMS or in mobile apps.
Is Zigpoll free?
Yes, Zigpoll has a free Lite plan. It includes unlimited surveys and up to 50 responses per month, and no credit card is needed to sign up.
How much does Zigpoll cost?
Zigpoll offers several paid tiers above the free Lite plan, with a 25% saving for annual billing and custom Enterprise pricing. See the official pricing page for current plan prices.
Does Zigpoll have an API?
Yes. Zigpoll lists REST API access, webhooks and an MCP server for querying survey data from AI assistants.
Does Zigpoll work outside Shopify?
Yes. Zigpoll can be added to any website with an embed code, including WordPress, Webflow, Wix and Squarespace, and has native iOS and Android SDKs.
What happens when I reach the Zigpoll response limit?
On the free Zigpoll plan, surveys pause once 50 responses are collected in a month and resume when the limit resets or you upgrade.
Can Zigpoll surveys be translated?
Yes. Zigpoll supports multi-language surveys with automatic translation.
Who it's for
- Shopify merchants
- E-commerce marketers
- SaaS teams
- Publishers
- Agencies
Used in these workflows
- Opening an online store: where AI tools fit, stage by stageStage 8: Analytics and customer feedback
- Setting up customer support: write the answers first, then add the AIStage 8: Feedback and surveys
Each guide lists the stages of one job and the tools that help at each stage. All guides
Comments
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Listed in the same categories as Zigpoll. A starting price appears only where we checked it on the maker’s pricing page; a dash means not checked or not published. All E-commerce tools