Sanas
Real-time speech AI platform for accent translation, language translation, speech enhancement and conversation insights.
Sanas is a speech AI platform that processes voice conversations while they are happening. Sanas can soften or change a speaker's accent, translate speech between more than 25 languages, clean up noisy audio and analyse calls for insights. Sanas is sold to enterprises, outsourcing providers and developers, with a demo and a free trial offered on its website.
Best for Customer experience teams and outsourcers running voice support across accents and languages who need callers and agents to understand each other on live calls.
- Pricing model
- Contact sales
- Free trial
- Yes
- Made by
- Sanas
- Added
Last verified: . Information taken from sanas.ai.
What is Sanas?
Sanas is a company that builds real-time speech technology for conversations between people and between people and automated systems. Its platform is organised around four capabilities. Accent Translation alters how an accent sounds during a live call while keeping the speaker's own voice and emotional tone. Language Translation converts speech across more than 25 languages and aims to retain tone and intent. Speech Enhancement improves audio that is noisy or low in quality, and Speech Intelligence analyses conversations to surface insights for teams. The site also announces Supervised AI, which keeps a human involved in AI-led conversations, and a Developer Platform. Sanas addresses healthcare, financial services, retail, travel and telecommunications, and says it holds several security certifications and does not record or store call data. Visitors can test translation in the browser by recording or uploading audio.
Key Features
Accent Translation
Changes the accent heard on a live call while the speaker's voice and emotion stay recognisable.
Language Translation
Translates spoken conversation across more than 25 languages as it happens, carrying over tone and intent.
Speech Enhancement
Cleans noisy or degraded audio in real time so voices come through clearly.
Speech Intelligence
Analyses conversations live and returns insights that teams can act on, with attention to privacy and context.
Supervised AI
Places a human in control of conversations that are handled by AI.
Browser Demo
Lets visitors record or upload audio on the website and hear the processed result.
Use Cases
- Offshore Support Calls
- Make agents easier for customers to understand when accents differ.
- Multilingual Help Desks
- Serve callers in their own language without staffing every language separately.
- Patient and Member Lines
- Improve clarity on healthcare calls where misunderstanding carries a cost.
- Noisy Work Environments
- Remove background sound from calls taken in busy offices or at home.
- Carrier Voice Services
- Offer voice enhancement from inside a mobile operator's core network, as in the Mavenir partnership the site reports.
Things to know
- Sales-led product
- The website routes buyers to a demo request and shows no public price list.
- Upload demo needs a work email
- Recording in the browser is open, but testing with your own audio file asks for a company email address first.
- No call data retained
- Sanas states that call audio is neither recorded nor stored.
FAQs
What is Sanas?
Sanas is a real-time speech AI platform that modifies accents, translates spoken language, enhances audio and analyses conversations during live calls.
What is Sanas used for?
Sanas is used mainly in customer contact operations, where it helps agents and customers understand each other across accents, languages and poor audio conditions.
How many languages does Sanas translate?
Sanas states that its Language Translation capability covers more than 25 languages in real time.
Does Sanas record calls?
No. Sanas says it does not monitor, record or store call data.
Which compliance certifications does Sanas list?
Sanas lists ISO 27001, SOC 2, SOC 3, HIPAA, HITRUST, PCI DSS and GDPR among its credentials.
Can I try Sanas before buying?
Yes. Sanas has a live demo on its website and a free-trial option, and a company email address is required to upload your own audio to the demo.
How much does Sanas cost?
Sanas does not publish prices on its home page. Interested organisations are directed to book a demo with the Sanas team.
Who it's for
- Contact centers
- BPO providers
- Enterprise CX teams
- Telecom operators
- Developers
Used in these workflows
- Setting up customer support: write the answers first, then add the AIStage 5: Multilingual support
Each guide lists the stages of one job and the tools that help at each stage. All guides
Comments
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