PagerDuty
Incident management and operations platform with AI agents that triage, diagnose and document incidents.
PagerDuty is an incident management and operations platform that routes alerts to on-call responders and coordinates resolution. PagerDuty is used by connecting monitoring tools, defining schedules and escalation policies, and handling incidents in Slack, Microsoft Teams, web or mobile, with AI agents assisting in triage, diagnosis and documentation.
Best for Engineering and operations teams that run production services and need structured on-call alerting and incident response with AI assistance.
- Platforms
- Web, API, MCP
- Pricing model
- Freemium
- Free plan
- Yes
- Free trial
- Yes
- API
- Yes
- Made by
- PagerDuty, Inc.
- Added
Last verified: . Information taken from pagerduty.com.
What is PagerDuty?
PagerDuty is an operations platform for managing incidents from detection through response, resolution and review. Alerts arriving from monitoring tools are filtered with machine learning to cut noise, and the on-call person is paged according to severity, history and availability. Responders then coordinate in Slack, Microsoft Teams, the web app or on mobile. The company now describes the product as AI-first and has added a set of agents: an SRE Agent that detects, triages and diagnoses issues and orchestrates fixes, a Scribe Agent that documents incidents and drafts postmortems, a Shift Agent that prepares on-call handoffs, and an Insights Agent that reports trends across incidents. More than 750 integrations link it to tools such as Datadog, ServiceNow, Jira and AWS, and data is exposed through open APIs and MCP. Plans range from a free tier for one small team to annual platform packages.
Key Features
SRE Agent
Acts as a virtual responder that detects an issue, investigates the likely root cause and coordinates remediation.
Scribe, Shift and Insights Agents
Write incident documentation and postmortems, summarise shifts for handoff, and flag recurring patterns.
Alert Noise Reduction
Applies machine learning to group and suppress alerts so responders see the ones that matter.
On-Call Scheduling and Routing
Maintains on-call schedules and escalation policies and pages the right person for each incident.
Chat-Based Response
Lets teams declare, manage and resolve incidents directly inside Slack or Microsoft Teams.
Integrations and APIs
Connects to over 750 tools and offers open APIs and MCP access for custom workflows.
Use Cases
- On-Call Rotations
- Set up schedules and escalation rules so every alert reaches an available engineer.
- Major Incident Response
- Bring the relevant teams into one channel with shared context during an outage.
- Post-Incident Reviews
- Generate a summary and action items after resolution.
- Reducing Alert Fatigue
- Consolidate duplicate alerts from several monitoring systems.
- Automated Diagnostics
- Let an agent gather evidence and suggest a fix before a human steps in.
Things to know
- Two product lines
- The pricing page separates per-user incident management plans from the newer PD Reliability Platform packages, which charge an annual platform fee.
- Usage beyond the package
- Additional seats, events or AI actions on the platform plans are bought through credit packs.
- Free plan notification cap
- Free accounts receive 100 SMS or phone notifications per month.
- Add-ons cost extra
- Runbook Automation and Live Call Routing are listed as separately purchased add-ons.
FAQs
What is PagerDuty?
PagerDuty is an incident management and operations platform that alerts on-call staff, coordinates response and uses AI agents to automate parts of the work.
What is PagerDuty used for?
PagerDuty is used to detect incidents from monitoring alerts, notify the right responders, manage resolution and run post-incident reviews.
Is PagerDuty free?
PagerDuty: a free plan is available, and a free trial is offered. Paid plan rates are published on pagerduty.com. We list prices here only after confirming them in US dollars, so check the official pricing page for current amounts.
How much does PagerDuty cost?
PagerDuty: a free plan is available, and a free trial is offered. Paid plan rates are published on pagerduty.com. We list prices here only after confirming them in US dollars, so check the official pricing page for current amounts.
Does PagerDuty have an API?
Yes. PagerDuty provides open APIs, including an events API, and exposes data through MCP.
What AI agents does PagerDuty offer?
PagerDuty lists an SRE Agent, a Scribe Agent, a Shift Agent and an Insights Agent, covering diagnosis, documentation, handoffs and trend analysis.
Which tools does PagerDuty integrate with?
PagerDuty reports more than 750 integrations, including Datadog, Slack, ServiceNow, Jira and AWS.
Who makes PagerDuty?
PagerDuty is made by PagerDuty, Inc.
Who it's for
- Site reliability engineers
- DevOps teams
- IT operations
- Engineering managers
- Enterprises
Comments
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Listed in the same categories as PagerDuty. A starting price appears only where we checked it on the maker’s pricing page; a dash means not checked or not published. All DevOps & Monitoring tools