# Zapier > Automation platform that connects 9,000+ apps and lets teams build AI workflows, agents and chatbots without code. Zapier is a no-code automation platform that connects more than 9,000 apps. Zapier runs automated workflows called Zaps, which start from a trigger and complete steps across apps, and it adds AI agents, chatbots, tables and forms. Through Zapier MCP, AI tools such as Claude, ChatGPT and Cursor can take actions in those apps. A free plan is available. **Best for:** Teams that want to automate repeat work across many business apps, and organisations that need to give AI assistants governed access to those apps. - Official site: https://zapier.com/ - Listed in: [AI Agents & Automation](https://trendhub.net/ai-tools/category/ai-agents), [Productivity & Team Work](https://trendhub.net/ai-tools/category/productivity-tools) - Last checked: 2026-10-09 (facts taken from zapier.com) - Source page: https://trendhub.net/ai-tools/zapier-ai-workflow-automation-agents ## Key facts - Platforms: API, MCP - Pricing model: Freemium - Free plan: Yes - API: Yes - Made by: Zapier Inc. ## What is Zapier? Zapier is a platform for automating work between software applications, made by Zapier Inc. Its central unit is the Zap, a workflow that fires on a trigger and then performs steps in other apps without anyone prompting it. Around Zaps the platform offers Tables for storing data, Forms for collecting input, Canvas for mapping processes, Agents for building AI assistants and Chatbots for answering customer questions. Zapier MCP gives external AI tools a single connection to the app catalogue, and an SDK does the same for coding agents. Workflows can be fully rule-based, include a single AI step, embed an agent, or be agent-led. Administrators can restrict which apps and actions are allowed and review every run. Plans are Free, Professional, Team and Enterprise, with usage measured in tasks. ## Key features - **Zap Workflows**: Runs multi-step automations across apps whenever a chosen trigger occurs. - **Zapier MCP**: Lets AI assistants such as Claude, ChatGPT and Cursor read context and take actions in connected apps. - **Agents**: Builds AI assistants that plan and carry out tasks using approved tools. - **Tables and Forms**: Stores records that workflows can read and update, and captures inputs that start workflows. - **Governance Controls**: Sets permissions at app, action and connection level and logs each workflow run and agent action. - **App Catalogue**: Connects to more than 9,000 applications, including premium apps and webhooks on paid plans. ## Use cases - **Lead Routing**: Send new leads from a form to a CRM and notify the right salesperson. - **Support Ticket Triage**: Reply to incoming tickets automatically and assign them to an agent. - **Marketing Campaign Operations**: Sync campaign data between advertising, email and analytics tools. - **Giving AI Assistants App Access**: Let a chat assistant create tasks or update records through MCP. - **IT Administration**: Automate recurring admin jobs such as account provisioning steps. ## Things to know - **Usage is counted in tasks**: Workflow steps, AI steps, code, MCP and SDK calls all draw from one shared monthly task allowance, and rates vary with the AI model tier and code runtime. - **Live chat needs a higher tier**: The pricing page says live chat support starts at the Professional plan's 2,000-task tier. - **Next Gen Zaps are in early access**: The newer workflow type with an AI manager agent is offered through an early-access programme. - **Prices vary by currency**: The pricing page offers a currency selector, so displayed amounts depend on the region. ## FAQs ### What is Zapier? Zapier is an automation platform that connects thousands of apps and runs workflows, AI agents and chatbots across them without code. ### What is Zapier used for? Zapier is used to automate repeat tasks between business apps, such as lead management, ticket routing and data syncing, and to let AI tools act in those apps. ### Is Zapier free? Yes, Zapier has a Free plan that includes 100 tasks per month and two-step Zaps. Paid plans add multi-step Zaps, premium apps and team features. ### How much does Zapier cost? Zapier's paid plans are Professional, Team and Enterprise, and the price depends on the monthly task tier and the billing currency. See the official pricing page for current figures. ### What is Zapier MCP? Zapier MCP is a connection that lets AI tools such as Claude, ChatGPT and Cursor use Zapier's app integrations to read context and perform actions. ### How many apps does Zapier connect? Zapier says it connects more than 9,000 apps, with over 66,000 triggers and actions. ### Is Zapier compliant with security standards? Zapier states that it holds SOC 2 Type II and SOC 3 reports, complies with GDPR and CCPA, and offers SAML SSO and SCIM provisioning on higher plans. --- Source: https://trendhub.net/ai-tools/zapier-ai-workflow-automation-agents (trendhub)