# tawk.to > Free live chat and customer messaging platform with a shared inbox, ticketing, knowledge base, CRM and AI answers. tawk.to is a free customer messaging platform built around a website live chat widget. tawk.to collects chats, forms, WhatsApp, SMS and voice messages in one shared inbox and adds a CRM, pipeline, tickets, a knowledge base and an AI assistant. tawk.to is installed by pasting one JavaScript snippet into a site. **Best for:** Small businesses and support teams that want live chat, ticketing and basic CRM in one place without a subscription. - Official site: https://tawk.to - Listed in: [Customer Service](https://trendhub.net/ai-tools/category/customer-service), [AI Chatbots](https://trendhub.net/ai-tools/category/ai-chatbots), [Sales & CRM](https://trendhub.net/ai-tools/category/sales-crm) - Last checked: 2026-10-09 (facts taken from tawk.to) - Source page: https://trendhub.net/ai-tools/tawk-to-free-live-chat-support-inbox ## Key facts - Platforms: Web, iOS, Android, macOS, Windows, API - Pricing model: Free - Free plan: Yes - API: Yes - Made by: tawk.to ## What is tawk.to? tawk.to is a customer messaging platform centred on a live chat widget that a business adds to its website. Messages from the widget, forms, WhatsApp, SMS, email and voice arrive in a single shared inbox, and every conversation is attached to a contact record that keeps the person's history. Around that inbox the product includes a CRM with company enrichment, a pipeline board for deals or orders, tickets for problems that need tracking, an activity log of calls, notes and tasks, a knowledge base, and a feedback portal where customers vote on ideas. An AI assistant answers routine questions at any hour in several languages using documents and pages the team supplies, and hands over to a person when needed. The company describes the platform as free, and agents can reply from native apps on desktop and mobile. ## Key features - **Chat Widget**: Adds live chat to a site with a single JavaScript snippet and lets you restyle the widget to match your brand. - **Shared Inbox**: Brings web chat, forms, WhatsApp, SMS, email and voice messages into one dashboard for the whole team. - **Contacts and CRM**: Creates a contact record from each conversation and fills in company, role and location details. - **Pipeline and Tickets**: Moves deals or orders through stages on a board and tracks issues with assignees, priorities and statuses. - **AI Answers**: Replies to common questions around the clock from uploaded files and help pages, with the team correcting its answers. - **Knowledge Base and Feedback**: Publishes self-service articles and an ideas portal that feeds a public roadmap and changelog. ## How tawk.to works 1. **Create an account**: Sign up without a credit card. 2. **Paste the snippet**: Add the JavaScript code to your website so the widget appears. 3. **Configure in the dashboard**: Customise the chat, switch on other channels and invite teammates. 4. **Reply from any device**: Answer conversations on the web or in the desktop and mobile apps. ## Use cases - **Website Live Support**: Answer visitors' questions in real time from the chat widget. - **After-Hours Coverage**: Let the AI assistant handle routine queries when no agent is online. - **Order and Issue Tracking**: Turn a complaint about a damaged item into a ticket and follow it to resolution. - **Lightweight Sales Pipeline**: Follow wholesale enquiries from first message to a won deal. - **Collecting Product Feedback**: Gather feature requests and let customers vote on them. ## Things to know - **Free core platform**: The site states that the platform is free and explains its reasoning on a dedicated page. - **Interface languages**: The website is offered in English, Russian, Italian, Spanish, French, Brazilian Portuguese, Turkish and Arabic. - **Webhook behaviour**: Webhooks cover chat start, chat end, transcripts and ticket creation, and are signed with HMAC-SHA1. ## FAQs ### What is tawk.to? tawk.to is a live chat and customer messaging platform that combines a website chat widget with a shared inbox, ticketing, a knowledge base, a CRM and AI-assisted answers. ### Is tawk.to free? Yes. tawk.to presents its platform as 100% free and says no credit card is needed to get started. The site also has an Add-ons section; see the official site for what those cover. ### How long does tawk.to take to set up? tawk.to says setup takes about two minutes: you paste one JavaScript snippet into your site and manage everything else from the dashboard. ### Does tawk.to work on mobile? Yes. tawk.to has native apps for iOS and Android, as well as for macOS and Windows, in addition to the web dashboard. ### Does tawk.to have an API? Yes. tawk.to offers a JavaScript API for controlling the widget, webhooks for chat and ticket events, and a Zapier integration. ### Does tawk.to include AI? Yes. tawk.to includes an AI assistant that answers routine questions in multiple languages from knowledge you provide, while human agents review answers and take over when needed. ### Which website platforms does tawk.to work with? tawk.to mentions Squarespace, Shopify and WordPress, and the snippet can be pasted into any site. --- Source: https://trendhub.net/ai-tools/tawk-to-free-live-chat-support-inbox (trendhub)