# Rootly > Incident management platform combining on-call scheduling, incident response, AI root cause analysis and status pages. Rootly is an incident management platform that combines on-call scheduling, incident response, AI root cause analysis, retrospectives and status pages. Rootly is used by engineering teams to page responders, coordinate incidents inside Slack, Microsoft Teams or Google Chat, and review them afterwards. Rootly is priced per user for each product, starting with the Essentials plan. **Best for:** Engineering and SRE teams that want on-call, incident response and post-incident review in one platform that works from their chat tool. - Official site: https://rootly.com - Listed in: [DevOps & Monitoring](https://trendhub.net/ai-tools/category/devops-monitoring), [AI Agents & Automation](https://trendhub.net/ai-tools/category/ai-agents) - Last checked: 2026-10-09 (facts taken from rootly.com) - Source page: https://trendhub.net/ai-tools/rootly-ai-incident-management-call ## Key facts - Platforms: Web, iOS, Android, API, MCP - Pricing model: Subscription - Free trial: Yes - API: Yes - Made by: Rootly ## What is Rootly? Rootly is an incident management platform for engineering teams that covers on-call, incident response, retrospectives and status pages, with AI built into each stage. Its On-Call product handles schedules, escalation policies, alert routing and paging through a mobile app. Incident Response runs inside Slack, Microsoft Teams or Google Chat, where an assistant keeps a running record, writes summaries and triggers automated workflows. The AI SRE add-on investigates alerts against code changes and earlier incidents, proposes probable root causes with confidence scores and drafts fixes. After an incident, retrospective documents are generated from templates and action items sync both ways with Jira. Rootly connects to existing tooling through integrations, an API, a CLI, webhooks, a Terraform provider and an MCP server that works from an IDE. Products are priced per user and can be bought separately or bundled. ## Key features - **On-Call Scheduling and Paging**: Manages rotations, overrides, coverage requests and escalation policies, and pages responders by SMS, voice or push. - **Chat-Based Incident Response**: Runs the incident from Slack, Microsoft Teams or Google Chat with roles, playbooks and automated workflows. - **AI SRE**: Correlates an alert with deploys, configuration changes and past incidents, then suggests likely causes and remediation steps. - **AI Scribe and Summaries**: Keeps a live record of the incident and produces summaries on request by mentioning the Rootly agent. - **Retrospectives**: Builds post-incident documents from templates with AI blocks and tracks follow-up tasks in Jira and other trackers. - **Status Pages**: Publishes internal and external status pages that can be updated from Slack or the web app. ## Use cases - **Replacing a Paging Tool**: Move schedules and escalation rules from PagerDuty or Opsgenie using Rootly's migration service. - **Faster Triage at Night**: Give the on-call engineer a list of probable causes and suggested fixes as soon as an alert fires. - **Standardising Incident Process**: Apply the same roles, checklists and communication steps to every incident through workflows. - **Post-Incident Reviews**: Generate a draft retrospective and make sure action items are tracked to completion. - **Customer Communication**: Keep users informed during an outage through an automated status page. ## Things to know - **AI SRE is not sold alone**: Incident Response and On-Call can each be bought on their own, but AI SRE runs alongside them and is priced through sales. - **Essentials has schedule limits**: The Essentials plan covers 20 schedules and escalation policies; Enterprise removes the cap. - **Available on AWS Marketplace**: Rootly can be purchased through the AWS Marketplace. - **Compliance**: The pricing FAQ lists SOC 2 Type II along with HIPAA, GDPR and CCPA compliance. ## FAQs ### What is Rootly? Rootly is an incident management platform that brings together on-call, incident response, AI-assisted root cause analysis, retrospectives and status pages. ### What is Rootly used for? Rootly is used by engineering and reliability teams to page responders, coordinate incidents in chat tools, investigate causes and run post-incident reviews. ### How much does Rootly cost? Rootly: a free trial is offered. Paid plan rates are published on rootly.com. Check the official pricing page for current amounts. ### Is there a free trial of Rootly? Yes. Rootly says a trial typically lasts two weeks and can be extended if needed. ### Does Rootly have an API? Yes. Rootly offers an API, a CLI, webhooks, a Terraform provider and an MCP server. ### Does Rootly work on mobile? Yes. Rootly has iOS and Android apps, which are used for on-call alerts and for reaching the Rootly agent. ### Which chat tools does Rootly support? Rootly supports incident response in Slack, Microsoft Teams and Google Chat. --- Source: https://trendhub.net/ai-tools/rootly-ai-incident-management-call (trendhub)