# Resolve AI > AI site reliability platform whose agents triage alerts, investigate incidents and carry out operational tasks in production. Resolve AI is an AI site reliability engineering platform. Resolve AI agents take the first on-call response, triaging alerts, investigating incidents, locating root causes and running operational tasks such as deploy monitoring. Engineering teams use Resolve AI by connecting it to their existing production tools and letting agents escalate to humans when necessary. **Best for:** Engineering organisations with on-call rotations that want agents to absorb alert triage and incident investigation. - Official site: https://resolve.ai - Listed in: [DevOps & Monitoring](https://trendhub.net/ai-tools/category/devops-monitoring), [AI Agents & Automation](https://trendhub.net/ai-tools/category/ai-agents) - Last checked: 2026-10-09 (facts taken from resolve.ai) - Source page: https://trendhub.net/ai-tools/resolve-ai-sre-agents-incidents-call ## Key facts - Platforms: Web, API - Pricing model: Contact sales - API: Yes - Made by: Resolve AI ## What is Resolve AI? Resolve AI is a platform of AI agents for site reliability engineering, built to take on on-call and incident work for software running in production. Its agents act as the first responder to alerts: they triage each one, attempt mitigation and pass the case to a human owner with context when escalation is needed. During incidents, groups of agents investigate, look for the root cause and help coordinate communication. The product also addresses recurring problems by handing production context to coding agents, and it runs routine work such as watching deployments and tuning alerts. Teams can build custom agents that the company manages for them. The platform connects to a customer's existing tools and keeps track of current production state and recent changes. Pricing is credit-based and available on request, and security controls include SAML SSO, role-based access and audit logging. ## Key features - **Alert Triage**: Reviews every incoming alert, mitigates where possible and escalates to the appropriate owner with the context attached. - **Incident Investigation**: Assigns teams of agents to trace an incident to its root cause and support coordination and communications. - **Issue Remediation**: Identifies the underlying problem behind repeat incidents and supplies production context to coding agents for a fix. - **Operational Tasks**: Carries out routine reliability work in the background, including deploy monitoring and alert tuning. - **Custom Agents**: Lets teams define SRE agents for their own automations, hosted and managed by Resolve AI. - **Access and Audit Controls**: Provides SAML SSO, RBAC, admin controls, logged activity, redaction, encryption and retention settings. ## Use cases - **Reducing Pager Load**: Let agents handle first-line triage so engineers are paged only when needed. - **Speeding Up Root Cause Analysis**: Have agents gather evidence across tools during an outage. - **Preventing Repeat Incidents**: Feed the cause of a recurring fault to a coding agent to fix it. - **Watching Deployments**: Assign an agent to monitor a release and flag regressions. - **Answering On-Call Questions**: Ask about current production state, alerts and recent changes in chat. ## Things to know - **Pricing on request**: No figures are published; the pricing page explains a credit model and asks for a name and work email to request a quote. - **Credits follow agent work**: Credits are consumed as agents perform defined kinds of work, such as chats, alert triage, investigations and background tasks. - **Data handling**: The site says customer data is isolated per organisation and is not used to train models for other customers. ## FAQs ### What is Resolve AI? Resolve AI is an AI SRE platform whose agents go on call, triage alerts, investigate incidents and automate reliability tasks for production systems. ### What is Resolve AI used for? Resolve AI is used by engineering teams to handle alert triage, incident investigation, root cause analysis and routine operational work. ### How much does Resolve AI cost? Resolve AI does not publish prices. Its pricing is credit-based, with credits consumed as agents perform defined types of work, and quotes are given on request. ### Can I build my own agents with Resolve AI? Yes. Resolve AI lets teams create custom SRE agents for their own automations, and the company manages them. ### Does Resolve AI use my data to train models? No. Resolve AI states that it does not train models for other customers on your data and that data stays scoped to your organisation. ### Does Resolve AI have an API? Resolve AI's documentation is described as containing guides and an API reference. ### What security controls does Resolve AI offer? Resolve AI lists SAML SSO, role-based access control, admin controls, activity logging, redaction, encryption and retention controls. --- Source: https://trendhub.net/ai-tools/resolve-ai-sre-agents-incidents-call (trendhub)