# Kapa.ai > Ingestion and retrieval platform that turns company docs, tickets and wikis into AI agents and a search API. Kapa.ai is an ingestion and retrieval platform that assembles a company's documentation, tickets, wikis and other sources into one knowledge base for AI agents. Kapa.ai is used either through its Retrieval API and hosted MCP server, or by deploying pre-built agents on a docs site, support form, Slack, Discord or Zendesk. **Best for:** Documentation, support and engineering teams at technical companies that want cited answers from their own content without building and maintaining a retrieval pipeline. - Official site: https://www.kapa.ai - Listed in: [Notes & Knowledge Management](https://trendhub.net/ai-tools/category/notes-knowledge), [Customer Service](https://trendhub.net/ai-tools/category/customer-service), [Developer API](https://trendhub.net/ai-tools/category/developer-api) - Last checked: 2026-10-09 (facts taken from kapa.ai) - Source page: https://trendhub.net/ai-tools/kapa-ai-agents-company-knowledge ## Key facts - Platforms: Web, API, MCP, Discord - Pricing model: Contact sales - Free plan: No - Free trial: Yes - API: Yes - Made by: Kapa.ai Inc. ## What is Kapa.ai? Kapa.ai is an ingestion and retrieval system that builds a single knowledge base from a company's unstructured content and makes it searchable by AI agents. It connects to documentation sites, PDFs, support tickets, community threads, API specifications and other sources, then keeps the index synchronised as that content changes. Developers can hand the result to their own agents as a search tool through a hosted MCP server, or call the Retrieval API directly. Teams that do not want to build anything can deploy pre-built agents instead: a website widget, a support form deflector, Slack and Discord bots, a Zendesk app that drafts replies and an in-product assistant. Analytics show what people ask and where documentation falls short. Security options listed include SOC 2 Type II, GDPR, single sign-on, role-based access, PII masking and a choice of US or EU hosting. ## Key features - **Source connectors with sync**: Ingests public sources such as docs, websites, GitHub and forums, plus private ones like Confluence, Notion, Zendesk and Drive, and refreshes them as they change. - **Retrieval API**: An HTTP endpoint that returns relevant chunks with source URLs for a query, so custom agents can ground their answers. - **Hosted MCP server**: Exposes the knowledge base as a search tool to MCP clients, including coding agents used by a company's own customers. - **Pre-built agents**: Ready-made deployments for a docs or website widget, support form, Slack, Discord, Zendesk and in-product use. - **Analytics and coverage gaps**: Reports on conversations and queries and highlights topics where the documentation does not provide an answer. - **Brand, guardrails and handoff**: Settings for voice, colours and topics to avoid, with a handoff to the human support team when the agent cannot help. ## How Kapa.ai works 1. **Connect your sources**: Link documentation, tickets, wikis and other content; Kapa.ai parses and indexes it. 2. **Get an API key or MCP server**: Use the Retrieval API or the hosted MCP endpoint to query the knowledge base from any agent. 3. **Deploy or build**: Switch on a pre-built agent where your users are, or wire retrieval into an agent you build yourself. ## Use cases - **Docs assistant**: Add an Ask AI widget to a documentation site so readers get cited answers. - **Ticket deflection**: Suggest an answer on the support form before a customer submits a ticket. - **Community support**: Answer questions in Slack or Discord channels from the same knowledge base. - **Grounding in-house agents**: Give an internally built agent a search tool over company knowledge via API or MCP. - **Drafting support replies**: Let the Zendesk app propose a reply based on previously solved tickets. ## Things to know - **The free tier is a 14-day trial**: The trial needs no credit card and covers 1 index, 5,000 crawled pages, 5,000 retrieval queries and 1,000 answers; afterwards the workspace pauses unless you move to a paid plan. - **Paid pricing is not published**: Growth is usage-based, combining a platform fee with committed answers, and Enterprise is custom; both require contacting the company. - **Enterprise-only controls**: SSO, SCIM, role-based access, data retention controls, regional hosting and an SLA are listed under the Enterprise plan. ## FAQs ### What is Kapa.ai? Kapa.ai is an ingestion and retrieval platform for unstructured company knowledge. It builds a knowledge base from many sources and lets AI agents search it. ### What is Kapa.ai used for? Kapa.ai is used to power documentation assistants, support deflection, community bots and custom agents that need accurate context from a company's own content. ### Is Kapa.ai free? Kapa.ai offers a free trial that lasts 14 days and needs no credit card. It is not free forever; continued use requires the Growth or Enterprise plan. ### How much does Kapa.ai cost? Kapa.ai does not publish figures for its paid plans. Growth is usage-based and Enterprise is custom, so see the official pricing page or request a quote. ### Does Kapa.ai have an API? Yes. Kapa.ai provides a Retrieval API, a chat API and a hosted MCP server, and the site also lists an Agent SDK. ### Which knowledge sources can Kapa.ai ingest? Kapa.ai ingests documentation sites, PDFs, tickets, community threads, API specifications, GitHub, YouTube, Confluence, Notion, Zendesk, Salesforce and Google Drive, among others. ### Who makes Kapa.ai? Kapa.ai is made by Kapa.ai Inc., which states on its site that it is backed by Y Combinator. --- Source: https://trendhub.net/ai-tools/kapa-ai-agents-company-knowledge (trendhub)